Methodologies

Domains

The 21st century market place has developed and evolved to whole new standards. These standards were only achieved with the help of Information Technology with out which this day would not have been a reality but still a dream. IT has a major part to play in all Industries and it has also evolved to a whole new level, where each industry has a tailor made solution to meet its needs.

TGC has extensive knowledge in a variety of industries which has helped us to extend our reach across this wide selection of domains that make the global market place happen. We challenge our self to satisfy all our clients. Our clients have been able to make a measurable improvement with the help of the service we offer them.

We have tailor-made our services for our clients with a combination of deep industry knowledge and experience which offers a comprehensive set of services.

Keeping its primary focus on Education sector, Services and Manufacturing, TGC’s well positioned to support following industries

Automobile
Banking and Finance
Education
Legal
Manufacturing
Oil and Gas
Retail
Service Sector
Telecom

We can help your business today and we are at your service waiting to listen to your needs and to fulfil them.

Project Methodologies

TGC project methodologies are based on following key areas:

Planning Phase
Preparation Phase
Execution Phase
Review

Planning This is the most crucial stage and we understand the core expectations and then go forward defining the project goals or expectations of the customer. In this stage, once the delivery requirements are analysed, Service Level Agreements (SLA’s) are defined and then sign-off is achieved with the customer. This is the first active and pro-active stage and would involve estimating project size and the onsite-offshore distribution of the FTEs (Full-time Equivalents) in the SAP Functional and Technical teams (Basis, NetWeaver integrations support and ABAP categories). Preparation Knowledge transfer regarding the customer-specific SAP installation and support processes in use. Preparing the Operating Procedure Manual (OPM), based on our study of Business Blueprint and System Configuration documents generated during the implementation.

Releasing the approved version of OPM as "version 1" for the Execution phase.
Installing infrastructure and the necessary support software.

Execution & Transitioning The actual support provision process commences during this phase, which comprises of the following activities.

Providing support as per the agreed SLAs.
Daily review of call status to ensure that the service level conforms to the SLA.
Submission of monthly reports on the project status.

Review Reviewing the following on a periodic basis:

Level of adherence to SLA metrics
Observations on system usage
Discussion of additional training needs, if any
Review of operating procedures, if necessary

Preparing an action plan to improve the uptime and usage of the system

Development Process

Please Note: The above defined standard development process can vary depending on the engagements and service level agreements

Development Methodologies

Engagement Models

TGC supports all the following standard engagement models as practiced by the leading technology and service companies globally:

Fixed Pricing Model
Flexible Time & Material Model
Build-Operate-Transfer (BOT) Model; click to download TGC’s exclusive BOT brochure
Milestone based billing/delivery model
Dedicated Development Facility, also called as Outsourced ODC Partner Model

TGC’s clients and partners immensely benefit for its unique engagement model which demonstrates commitment towards overall project success right from the planning phase to delivery phase. Our standard project engagement model illustrated below:

Delivery Models

Offshore model
Onsite model
Hybrid model
ODC Partnership model

Offshore model

The offshore delivery model entails that all project development, from initial study to testing, is done on TGC premises. This offshore model works well in scenarios where the project goals are well defined and deviation from the same is unlikely. Management and communication during the course of the project is the responsibility of our program managers - the internal clients, who work with tried and tested methodologies to ensure that delivery is as per schedule. TGC’s ODC dedicated project team, works within predefined processes, thereby making model most cost effective and time-efficient.

Onsite model

The onsite delivery model entails that skilled TGC professionals are deployed on the client's premises. This delivery model is viable only if fluidity is required in a project, if there is need for a specific resource type or if post-deployment support is imperative. From initial consultation to maintenance and support, our representatives are highly qualified and combine excellent business acumen and strong inter-personal skills.

Hybrid model

This model, a combination of both onsite and offshore, is the best of both worlds, and results in optimized costs and maximized efficiency. The onsite team will directly interact with the clients and will serve as consultants, program managers and developers, depending on project requirements. They will do requirement studies, design and development, while interfacing directly with clients. The offshore team will interact only with the onsite team and will provide additional crucial support, thereby reducing costs and implementation time. The model allows for scalability and has enormous operational benefits.

ODC Partnership model

TGC’s ODC Partnership Model aims at creating relationships with customers who seek long-term services. Our model involves the creation of a dedicated offshore development unit comprising engineers who have or built domain expertise in specific areas. This ensures continuity within the project and iterative use of components while continuously upgrading to market requirements and effectively addressing business critical issues like our clients' time-to-market pressures.

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